Right of Client
TNV System Certification Pvt. Ltd. (TNV) is committed to upholding the rights of its clients throughout every phase of the certification lifecycle—whether they are prospective applicants, undergoing assessment, or maintaining a valid certification. As an IAS-accredited and ISO-compliant certification body, TNV promotes a client-centric approach based on transparency, fairness, integrity, and accessibility.
This policy outlines the full spectrum of rights that TNV clients are entitled to, empowering them to engage confidently and knowledgeably in the certification process.
1. Right to Information and Transparency
Clients have the right to receive clear, complete, and timely information related to:
1. Certification services, scope, and sector-specific schemes offered by TNV
2. Accreditation status, applicable standards, and any limitations therein
3. Step-by-step details of the certification process: application, Stage 1, Stage 2, surveillance, recertification, and special audits
4. Fee structures with rational explanation for man-days, administrative charges, registration, reassessment, or travel expenses
5. Name and contact details of business associates, affiliates, and audit coordinators if applicable2. Right to Confidentiality
Clients are entitled to data protection and full confidentiality concerning:
1. Business-related documentation, process records, and internal policies
2. Sensitive audit findings, evidence, and NCR closure reports
3. Personnel information or proprietary data shared during audit or correspondence TNV ensures data security through strict internal controls and does not disclose information to third parties unless legally or contractually required (e.g., accreditation body oversight).3. Right to Impartiality and Non-Discrimination
Clients are assured of an impartial certification experience. TNV guarantees that:
1. Auditors and reviewers are independent and free from conflict of interest
2. No bias is introduced based on organizational size, geographic location, service nature, or financial value
3. Decisions are always evidence-based and aligned with international certification norms
4. Internal controls ensure neutrality from commercial pressure or influence4. Right to Auditor Choice, Appeals, and Complaints
Clients have the right to:
1. Accept or reject proposed auditors with justification before audit commencement
2. Understand the roles and responsibilities of assigned personnel
3. Appeal against certification decisions, including nonconformities or denials
4. File a complaint regarding audit conduct, TNV service delivery, or procedural gaps without fear of retaliation All disputes are resolved using a documented escalation process governed by TNV’s Grievance Redressal and Appeal Board.5. Right to Certification Services and Confirmation
Upon successful completion of certification conditions, clients are entitled to:
1. Timely issuance of an accredited certificate within the approved scope
2. Access to TNV’s official certificate database and public directory
3. Confirmation of certificate authenticity upon request via email or public portal
4. Updates on certificate validity, transition timelines (e.g., ISO version upgrades), and recertification plans
5. Listing on IAF CertSearch or equivalent platforms (as per accreditation availability)6. Right to Assessment Results and Documentation
Clients have the right to:
1. Receive written reports for each assessment stage, including Stage 1, Stage 2, surveillance, and special audits
2. Get all audit findings documented clearly, including any nonconformities and related closure timelines
3. Access records of decision-making, appeals, and recommendations from certification panels
4. Maintain a record of TNV communication, reports, and updates for internal and external stakeholder use7. Right to Feedback, Expression, and Engagement
TNV encourages open communication and invites clients to:
1. Provide feedback through surveys, reviews, or direct email to TNV management
2. Rate auditor professionalism and engagement via third-party platforms (e.g., Google, LinkedIn)
3. Recommend improvement areas or flag concerns regarding documentation, policies, or communication
4. Participate in client satisfaction programs or stakeholder panels initiated by TNV8. Right to Awareness and Continuous Updates
Certified organizations have the right to receive:
1. Official communication on amendments to TNV’s terms, audit methodology, or procedural rules
2. Notifications regarding ISO standard updates, regulatory shifts, and their impact on certification
3. Audit calendar updates including reminders for upcoming surveillance, transition, or recertification audits
4. Details on any changes in TNV’s accreditation scope or governing regulationsBy recognizing and respecting these rights, TNV fosters a certification environment based on accountability, transparency, and mutual respect. Clients are encouraged to exercise these rights and collaborate with TNV to ensure integrity, reliability, and continual improvement in the certification ecosystem.
