Quality Policy
At TNV System Certification Pvt. Ltd., quality is more than a promise—it's a foundational principle that guides our operations, decision-making, and stakeholder engagement. As a globally active, IAS-accredited certification body operating in accordance with ISO/IEC 17021-1 and related technical standards, TNV is committed to delivering certification services that are transparent, evidence-based, and focused on client value, compliance, and continual improvement.
We recognize that our role as a certification body carries public trust and sectoral responsibility. We pledge to ensure that every audit, every report, and every certification decision meets the highest standards of integrity, consistency, and regulatory compliance. Our services are designed not only to verify compliance but also to support clients in achieving operational excellence, legal conformity, and enhanced stakeholder confidence.
Our Commitment
TNV is dedicated to offering certification services that are:
1. Independent, transparent, and consistent in application across all industries
2. Technically competent, accurate, and aligned with ISO/IEC 17021 and relevant scheme-specific technical documents (e.g., ISO/IEC 27006, ISO/TS 22003)
3. Focused on achieving high levels of client satisfaction while maintaining neutrality and strict third-party verification principles
4. Delivered through qualified auditors and experts who follow risk-based auditing principles
5. In full conformity with national and international accreditation expectations, including IAS and IAF guidelines
We strive to add measurable value to our clients by helping them:
1. Align with globally recognized management system standards
2. Strengthen internal controls, reduce operational risks, and ensure customer satisfaction
3. Increase market access and credibility through credible certification
Key Objectives
To achieve and sustain our commitment to quality, TNV shall:
1. Establish, maintain, and continuously improve a Quality Management System (QMS) compliant with ISO/IEC 17021-1 and applicable sector-specific guidance documents (e.g., ISO/IEC 17021-2/-3/-5/-10)
2. Grant certifications only when clear, traceable, and adequate objective evidence confirms conformity to the standard being audited
3. Maintain certification records, documentation, and audit trails with full traceability and compliance with IAS and IAF mandates
4. Set measurable and continually reviewed quality objectives focused on: auditor competency, service timeliness, client satisfaction, and audit accuracy
5. Apply risk-based thinking to all processes and encourage corrective and preventive action based on audit outcomes
Ensure all certification decisions are made by competent, impartial committees with no influence from audit teams
Organizational Culture
TNV promotes a performance-driven and quality-focused culture by:
1. Regularly evaluating auditor and staff competencies, and offering ongoing professional development, coaching, and retraining
2. Building a culture of openness and mutual respect between clients and TNV representatives to facilitate effective audit outcomes
3. Embedding a continual improvement philosophy through internal quality audits, annual reviews, and management feedback
4. Encouraging feedback from stakeholders to improve the delivery, consistency, and accuracy of our certification services
5. Instilling accountability, ethical behavior, and transparent conduct at all levels of the organization
Leadership Responsibility
Our top management plays a critical role in reinforcing our quality policy by:
1. Allocating and mobilizing adequate technical, financial, and human resources for QMS implementation and improvement
2. Regularly reviewing the policy’s relevance and effectiveness, ensuring it reflects strategic direction, regulatory requirements, and evolving market needs
3. Promoting impartiality and protecting decision-making from undue influence through structural and procedural safeguards
4. Supporting the functioning of the impartiality committee, appeals panel, and grievance redressal mechanisms
5. Upholding a corporate culture of zero-tolerance for non-conformity, bribery, or breach of code of ethics, and initiating corrective actions where required
This Quality Policy is communicated across all levels of TNV, from field auditors to executive management. It is made available to clients, stakeholders, and the public. Reviewed at regular intervals, it reflects our ongoing commitment to excellence, integrity, and improvement. It is signed and endorsed by the Chief Executive Officer (CEO) to demonstrate our leadership’s accountability and dedication to the highest standards of certification service.
Signed,
CEO
TNV System Certification Pvt. Ltd.
